FAQs

  1. Where are you located?

     

     

    We are located at 347-349 Old Geelong Road in Hoppers Crossing. See our Contact page for our map and further contact details.

  2. Do you have an age limit?

     

     

    No we do not have an age limit. We prefer the parents to determine the appropriate age limit for their children. We have a range of activities that younger children can participate in.

  3. Do we need to book in advance?

     

     

    No, however it is strongly recommended that you call one of our friendly staff before you come by to ensure that there are no other parties/private functions interfering with the session you would like to come in. See our Contact page for more details.

  4. Are our bookings refundable or transferrable?

     

     

    Please refer to our Cancellation Policy for information regarding refunds.

  5. Can we bring our own food?

     

     

    No, we do not allow food to be brought in from external sources. If you wish to purchase food we have a kiosk in our venue which serves a range of food and drinks.

  6. Do you have lockers?

     

     

    We do have a small number of lockers that can be booked at reception. Please see our Prices page.

  7. Do you have a weight limit?

     

     

    As per our Terms & Conditions the weight limit for an individual participant is 110kgs. It is advised by Jump and Bounce Trampoline Park that before engaging in the activity of trampolining, a customer with weight related concerns should seek clearance from their doctor to do so.

  8. Can I work for you?

     

     

    From time to time we have positions available to work in our team, please refer to our ‘Join our team’ page for further details. Vacancies will also be advertised on our social media channels.

  9. How can I find out more?

     

     

    Please refer to our Contact page to find out all the ways you can contact us at Jump & Bounce Trampoline Park.